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Risk Assessment & Resolution

Helping Organization Stay Business

The purpose of the Desk Review of Operational, Governance & Compliance Risks project is to bring the organization up to speed with regulatory compliance and quality assurance expectations as per New York State's requirement and feedback from service users.

 

Project #1: DESK REVIEW OF OPERATIONAL, GOVERNANCE & COMPLIANCE RISKS RESOLUTION

1. ISSUE

Operational, Governance, & Compliance Risks Identification and Resolution;
Improving Quality Assurance and Performance Management.

2. CHALLENGES

Client suffered an unprecedented financial penalty of as a direct result of regulatory noncompliance, lack of a records management system, no effective training and tracking systems, and no detailed inclusive internal policy.

3. RESULT

Following an agency-wide records inventory and extensive year-long twofold quality and performance evaluation, and regulatory compliance audit, Amaka Consulting:


  • Established much-needed compliance policies and procedures.


  • Established internal checks and balance to prevent, detect, and address emerging issues and potential liabilities; and remediating existing risks.


  • Formulated a reporting structure that encouraged anonymous reporting and an accountable well-communicated resolution process.


  • Developed capacities of senior leaders to evaluate the quality, monitor compliance, review performance, and manage quality to ensure department   across the agency achieves their goals, & corresponding objectives & targets.


  • Developed comprehensive compliance review tools and protocols as well as a corrective actions planing process and follow up systems.


  • Set up records retention system including retention schedule and policy to guide the creation, storage, and destruction of agency business records.


  • Developed Board governance assessment, training, and education development.

4. CONTACT / VERIFICATION

Frank G. Marchiano

Chief Operating Officer

Community Resources, Inc.

3450 Victory Boulevard

Staten Island, NY 10314

+1 (718) 447-5200

f.marchiano@cr-si.org