Risk Assessment & Resolution
Helping Organization Stay Business
The purpose of the Desk Review of Operational, Governance & Compliance Risks project is to bring the organization up to speed with regulatory compliance and quality assurance expectations as per New York State's requirement and feedback from service users.
Project #1: DESK REVIEW OF OPERATIONAL, GOVERNANCE & COMPLIANCE RISKS RESOLUTION
Operational, Governance, & Compliance Risks Identification and Resolution;
Improving Quality Assurance and Performance Management.
Client suffered an unprecedented financial penalty of as a direct result of regulatory noncompliance, lack of a records management system, no effective training and tracking systems, and no detailed inclusive internal policy.
Following an agency-wide records inventory and extensive year-long twofold quality and performance evaluation, and regulatory compliance audit, Amaka Consulting:
Established much-needed compliance policies and procedures.
Established internal checks and balance to prevent, detect, and address emerging issues and potential liabilities; and remediating existing risks.
Formulated a reporting structure that encouraged anonymous reporting and an accountable well-communicated resolution process.
Developed capacities of senior leaders to evaluate the quality, monitor compliance, review performance, and manage quality to ensure department across the agency achieves their goals, & corresponding objectives & targets.
Developed comprehensive compliance review tools and protocols as well as a corrective actions planing process and follow up systems.
Set up records retention system including retention schedule and policy to guide the creation, storage, and destruction of agency business records.
Developed Board governance assessment, training, and education development.