One way we bring our purpose to life is by integrating social and environmental considerations into our client work.
Our mission is to help our clients make distinctive, lasting, and substantial improvements in their performance. Serving all Stakeholders expands how we define our client impact to include positive outcomes for employees and communities, consumers and suppliers, and the planet. We work to weave this holistic mindset into all facets of our client service—from client-counseling conversations to our analyses and recommendations—to help organizations achieve their goals while also creating long-term value for all stakeholders.
INCORPORATING GENDER PERSPECTIVE
A client wanted to mainstream gender consciousness in their programs and services. Recognizing that incorporating gender perspectives in different areas of development ensures the effective achievement of other social and economic goals, Amaka Consulting guided the organization in assessing the different policy and program implications for women and men of current and any planned policy action, and programs, in all areas and levels of their development priorities. Utilizing the Discursive Approach to gender mainstreaming, Amaka Consulting developed policies around the issues, and incorporated gender equality and gender consciousness into decision-making. We also mainstreamed advocacy, decentralization, transparency, accountability, and ethics in gender issues at grassroots & community levels by designing strategies for incentivizing private sector actors to participate in advocacy and multisector outreach
PUBLIC POLICY RESEARCH & ANALYSIS
DOMESTIC VIOLENCE POLICY RESEARCH
Effective policy change or program development efforts are grounded in data and research. Data is needed to identify and demonstrate problems or issues. Amaka Consulting provides research and analysis services to the Association of Female Lawyers of Liberia (AFELL) to help in identifying policy options, assessing existing policy proposals, and selecting the policy approach that is most likely to succeed in their operating environments. Amaka Consulting partnered with the Association of Female Lawyers of Liberia (AFELL) to conduct policy research and analysis regarding domestic violence and existing program & service offerings that would have informed, from a social entity standpoint, ways to navigate the political, cultural, and economic issues and challenges in Liberia.
CAPACITY BUILDING: NEEDS ASSESSMENT
ENABLING ORGANIZATIONS SUPPORT THEIR MISSIONS
The Civil Service Agency (CSA) is a government enterprise of the Republic of Liberia. Our contract involved an assessment of CSA's operations, and capacity, and the development tools to help CSA provide organizational development options for civil society organizations (CSO). Amaka Consulting enabled the CSA to develop and strengthen the competencies, resources, and processes that they and their partnering communities need to both thrive and make meaningful impacts on the people and communities served. Amaka conducted an extensive review of CSA's existing training assets and assessed the needs of a cohort of four categories of civil society organizations (CSO) based on their service types.
MONITORING, EVALUATION & LEARNING
ENVIRONMENT & SOCIAL IMPACT ASSESSMENT
Partnering with Liberia Water & Sewer Corporation (LWSC) and the World Bank on the Liberian Urban Water Project (LUWP), Amaka Consulting worked on improving and expanding the delivery of water and sanitation services in urban and peri-urban settings, with a focus on meeting the needs of a number of communities. Our work on the Environmental & Social Impact Assessment (ESIA) was to predict through an assessment of all potential environmental and social impacts of the Liberia Urban Water Project; and evaluating alternatives and design appropriate mitigation, management, and monitoring measures. We established an Environmental Impact Identification & Rating with the project team. This was done by grouping similar project components known to have different activities but expected similarities in impacts.
RISK ASSESSMENT & RESOLUTION
DESK REVIEW OF OPERATIONAL, GOVERNANCE & COMPLIANCE RISKS RESOLUTION
Client suffered an unprecedented financial penalty as a direct result of regulatory noncompliance, lack of a records management system, no effective training and tracking systems, and no detailed inclusive internal policy. Amaka Consulting conducted Operational, Governance, & Compliance Risks Identification and Resolution review; and devised a system for Improving Quality Assurance and Performance Management. Following an agency-wide records inventory and extensive year-long twofold quality and performance evaluation, and regulatory compliance audit, Amaka Consulting:
Established much-needed compliance policies and procedures.
Established internal checks and balances to prevent, detect, and address emerging issues and potential liabilities; and remediate existing risks.
Formulated a reporting structure that encouraged anonymous reporting and an accountable well-communicated resolution process.
PEOPLE & ORGANIZATIONAL PERFORMANCE
NEW RULES/REGULATION DEFINITION & IMPLEMENTATION
The client, Jewish Board Mishkon Division, needed to set up new systems to ensure a compliant procedural flow of operations. New Rules Definition and Implementation; Analysis of complex regulatory, guidance, and best-practice information and project/business requirements into consumable and actionable information for use by staff, managers, directors, and senior leadership. The client was required by regulators to augment their Regulatory Compliance and Quality Assurance capabilities following an external Federal audit. Using industry knowledge, applicable regulatory expectations, and experience, Amaka Consulting defined a recommended set of new rules for the agency's program that was coded into the management and service delivery systems. Worked closely with the client's senior leadership to present the proposed changes to the utilization review department for validation, prior to implementation. Amaka Consulting managed the process of development, testing, and deployment of the new rules.
INSIGHTS & ANALYTICS
FRAUD, WASTE & ABUSE PREVENTION & RISK MANAGEMENT SYSTEM
With over 2000 employees and 75 different program locations, loss, misuse, waste, and billing fraud were existential challenges for the client. They partnered with Amaka Consulting on Fraud, Waste, & Abuse Investigation; and the development of a preventive Risk and Management System to improve internal controls, and deter and detect fraud. We developed a system of deterrence and detection of fraud, waste, and abuse in the agency by examining and evaluating the adequacy and the effectiveness of the agency's systems of internal control, commensurate with the extent of the potential risk in the various segments of the organization. Helped set up an organization-wide reporting system about how contracted physicians, social workers, other healthcare providers, and business partners can help with fraud, waste, and abuse detection, correction, & prevention. Set up two online self-paced training through our SkilledUp Training Platform for both Fraud, Waste, and Abuse and a General Compliance Training; and made reporting suspected violations easier by use of a hotline and allowing for anonymous reporting.
BRANDING & COMMUNITY RELATIONS MANAGEMENT
COMPLAINTS & COMMUNITY RELATIONS MANAGEMENT SYSTEM FOR OMBUDS
The City of New York needed to improve internal complaints handling, reduce recurring complaints, improve standards of service to the community, and raise standards of decision-making. Based on the City's requirements, NYC teamed up with Amaka's team to Develop Responsive Complaints and Community Relations Management Systems with the goals of improving internal complaints management, response time, and community relations.
Provided technical support in devising a step-by-step way of receiving, recording, processing, responding to, and reporting on complaints, and using them to improve systems, decision-making, and service delivery.
Developed a Complaint and Relations Management model (CRM) that strengthens the following:
Early Resolution (ER)
Internal Assessment (IA)
Internal Investigation (II)
Internal Review (IR)
External Review (ExR)
Selected Valued Partners
Current & Past