This Is How DSP Managers Plan For Quality


So you have got the individual and his team’s consensus on what goals or skills area to provide support. Now to make sure the goals are set up for success, you need to know how best to execute the plan to ensure a quality outcome.


Know your priorities for quality assessment of service outcomes. Are your priorities on the competencies of your staff or are your priorities on the quality outcomes to individual service users? Did you say both? Yes, correct! But do you intend to assess both together? To put it more bluntly, are you concerned about the qualification of the direct support professional (DSP) who implements the goals with the individual or you are more concerned about the outcomes or impact the individual benefits from the support?


What you need to do is to assess your staff separately based on the expectations and appropriate required and best practice training they received, and evaluate the outcome or impact of support on the service recipients.


When you decide to evaluate the impact or outcomes of the implementation of the goals, the following 8-step plan to help you plan and understand exactly how to achieve and measure a quality service result:


1. Identify Quality Component and Subcomponents Of The Goal:

To assess whether the goals are being implemented properly, you will need to break them down into achievable and/or measurable steps or components presented through the actions that staff take or facilitation with the individual. Consider the following example:



Remember, each task or staff action can be broken down into simpler ones to reflect the individual's level of functioning or involvement. This method is applicable to any goal regardless of the severity of challenges that the individual faces or types of service the person receives. 


2. Set Quality Targets

To set your Quality Targets, think about what you would want other members of the team to know about the individual's relationship (i.e. accomplishment or challenges) with the planned goals during the course of implementation. In addition to feedback from self-reporting individuals, think about how the information from this section will be beneficial.



Be sure that the level of quality is acceptable to the individual and that it falls within the mission of your organization. Be sure to include the impact of the service on the individual’s physical and/or emotional wellbeing. Obtain a rounded view by involving the primary support staff members and the individual, where appropriate, so as to sync everyone's expectations of what quality looks like for different deliverables/components. Set Quality Targets for all the current goals that the individual is working on.


3. Define Quality Measures

Having identified Quality Components, and Setting the Quality Target, you are now ready to set a clear expectation or definition of how quality will look like relevant to a given target. At this point, it shouldn't be difficult because you and your team already know how quality will be judged. By defining quality, you will be able to know whether or not the individual has accomplished a target.


Use a simple 'yes/no' tool to indicate whether the individual acted upon the support if an action was required on the part of the individual. You may also choose to use a scale, for example '1 for ATTEMPTED, 2 for REFUSED, 3 for INVOLVED' and so on.